Hi,
We've implemented something that is simple and should work in most
common cases. You can try it from our repository. Note that it needs a
DB upgrade.
https://github.com/bestpractical/rt-extension-sla
On Tue, Jun 19, 2012 at 9:39 AM, Robert Wysocki
wrote:
> Dnia 2012-06-12, wto o godzinie 18
Dnia 2012-06-12, wto o godzinie 18:24 +0400, Ruslan Zakirov pisze:
>
> Sorry. Didn't notice that.
>
> I'm not sure why you need additional data storage.
Additional storage in form of CF's in my solution is merely a product of
the lack of time. I needed it to work and the simplest way was then f
On Mon, Jun 11, 2012 at 10:45 AM, Robert Wysocki
wrote:
> Dnia 2012-06-09, sob o godzinie 22:50 +0400, Ruslan Zakirov pisze:
>>
>>
>> On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto
>> wrote:
>> Much better, following KISS rule: we could simply use hidden
>> CFs to store temporary
Dnia 2012-06-09, sob o godzinie 22:50 +0400, Ruslan Zakirov pisze:
>
>
> On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto
> wrote:
> Much better, following KISS rule: we could simply use hidden
> CFs to store temporary values!
> This way it's much cleaner, isn't it?
>
o Alberto
> *Inviato:* sabato 9 giugno 2012 19.38
> *Fine:* Ruslan Zakirov
> *Cc:* rt-users@lists.bestpractical.com
> *Oggetto:* R: [rt-users] [SLA] Custom (and very imperfect) solution for
> parking stalled tickets
>
> Yep, I think it would be cool.
> But you should also help me
I'm glad if it works for you. Would like to see functionality in extension.
Your solution needs refactoring to be merged. If you like I can guide you
and help put it into shape for merge.
Ruslan from phone.
08.06.2012 2:24 пользователь "Scotto Alberto" написал:
> Working with the SLA Extension,
Working with the SLA Extension, I came across the problem of stalled tickets:
by default, there is no way to stop the "timer" for the due date when a ticket
becomes stalled, as stated by the author in
http://www.gossamer-threads.com/lists/rt/users/105845#105845
So I've just implemented a small c
