[rt-users] Parse subject to extract keywords?

Is there any way that I could parse the subject line to look for specific words, and based on those words, have a scrip change to a specific queue? Thanks, Laura -- View this message in context: http://www.nabble.com/Parse-subject-to-extract-keywords--tp16186548p16186548.html Sent from the

Re: [rt-users] Parse subject to extract keywords?

Is there any way that I could parse the subject line to look for specific words, and based on those words, have a scrip change to a specific queue? Hi Laura, I have a scrip that does this. In the scrip, I have the following: Condition: On Create Action: User Defined Template: Global Template:

Re: [rt-users] Parse subject to extract keywords?

Igrella, Yep. Actually, the scrip would have a user-defined action, which would be the code to check the type of transaction and if correct, check for the value in the subject line and for each specific hit, set the queue id to what you want in the Custom Action Clean up area. Kenn