Re: [rt-users] Question re: RT-Extension-CommandByMail

2009-06-16 Thread GravyFace
On Tue, Jun 16, 2009 at 5:00 PM, Kevin Falcone wrote: > No, it works by parsing comments/replies for action commands that > are documented in the README. Ok, it sounds like the comment or correspondence is saved with the ticket as normal. Is this correct? If so, are the commands stripped out af

Re: [rt-users] Question re: RT-Extension-CommandByMail

2009-06-16 Thread Kevin Falcone
On Jun 12, 2009, at 1:51 PM, GravyFace wrote: > Looks like using CommandByEmail is going to be extremely useful > (especially for setting ownership of tickets), but I have a couple of > questions: > > 1. is it stable under 3.8.2? Yes. Just make sure you have the latest version so it installs pr

[rt-users] Question re: RT-Extension-CommandByMail

2009-06-12 Thread GravyFace
Looks like using CommandByEmail is going to be extremely useful (especially for setting ownership of tickets), but I have a couple of questions: 1. is it stable under 3.8.2? 2. I'm assuming it uses the rt-mailgate (and thus my PostFix aliases), but to what action is it tied into? i.e. If I'm set