On 12/12/11 18:58, Daniel Garcia Mejia wrote:
Then you can define the following workflow?
1.-Create a ticket in a queue.
2.-Automatically pass this ticket to queue '__Approvals' that it is
necessary to approve some users.
3.-When the ticket is approved by the some users, that the ticket go
to
On Mon, Dec 12, 2011 at 06:10:05PM +0100, Daniel Garcia Mejia wrote:
Hi,
I have a question about creating approvals in RT. I don't understand how
it works Approvals.
Is to define a template 'Queue: ___Approvals' in a queue where we want to
implement the
Approval?
Then you can define the following workflow?
1.-Create a ticket in a queue.
2.-Automatically pass this ticket to queue '__Approvals' that it is
necessary to approve some users.
3.-When the ticket is approved by the some users, that the ticket go to
another queue differently.
Is it possible?
