Re: [rt-users] Ability to attach RTFM article at ticket creation

On Mar 17, 2008, at 5:42 PM, Paul Choi wrote: Hello, Is there a way to attach an RTFM article at the time of ticket creation via the web interface? I see that when we are replying only we can use RTFM. We are using the web interface to create a ticket (kind of like an incident report) to

[rt-users] Ability to attach RTFM article at ticket creation

Hello, Is there a way to attach an RTFM article at the time of ticket creation via the web interface? I see that when we are replying only we can use RTFM. We are using the web interface to create a ticket (kind of like an incident report) to notify partners and customers. And then they can res