My fault, there was a conflict with the SLA extension. I disabled it and it
works.
2014-03-17 12:02 GMT+01:00 Andrea Zimmerli :
> Due date delay works!
> However, when I change the status from Stalled to Open, the due date
> becomes again the original one. Is there a way to avoid it?
>
> Cheer
Due date delay works!
However, when I change the status from Stalled to Open, the due date
becomes again the original one. Is there a way to avoid it?
Cheers Andy
2014-03-05 11:23 GMT+01:00 Pablo Fernandez :
> Thanks for the hint... I was able to do what I needed.
> I post here the contents of
Thanks for the hint... I was able to do what I needed.
I post here the contents of the local/lib/RT/Action/DelayDue.pm script,
for others that may need it:
package RT::Action::DelayDue;
use base 'RT::Action';
use strict;
#Do what we need to do and send it out.
#What does this type of Actio
On Mon, Mar 03, 2014 at 09:55:08PM +, Fernandez Pablo wrote:
> > On Mar 3, 2014 8:40 PM, Kevin Falcone wrote:
> > On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
> > > I was wondering... is there a way I can delay (a fixed amount of time)
> > > the Due Date on all tickets tha
Yes, that's what I thought!
But among the actions, I did not find any to change the due date (and neither
in the two links )
Any hints on how to do that?
Thanks!
BR/Pablo
On Mar 3, 2014 8:40 PM, Kevin Falcone wrote:
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
> I was wonder
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
> I was wondering... is there a way I can delay (a fixed amount of time)
> the Due Date on all tickets that match some criteria (like being in
> stalled state)?
> I was thinking of using rt-crontool for that task as a sort of way to
>
Dear folks,
I was wondering... is there a way I can delay (a fixed amount of time)
the Due Date on all tickets that match some criteria (like being in
stalled state)?
I was thinking of using rt-crontool for that task as a sort of way to
"park" tickets (a cron job that runs every hour and delays 1
