[rt-users] Auto cc on create and ticket replies to another email address

All, I'm new and happily evaluating RT. I have one email ID other than requestor that I want all ticket creation emails and replies from tickets to go to. Say, I have a supp...@xyz.com which rt polls for issues. Then I want the ticket creation and subsequent reply emails to also go to support-b

Re: [rt-users] Auto cc on create and ticket replies to another email address

Hi If I understand correctly your question, you should put support-bac...@xyz.com as Cc or AdminCc of the queue. Gerard On 2012-01-17 08:06, RT User wrote: All, I'm new and happily evaluating RT. I have one email ID other than requestor that I want all ticket

Re: [rt-users] Auto cc on create and ticket replies to another email address

Stay on the list. Go to Admin/Queues/People.html?id=1 (Configuration > Queues > Your Queue > Watchers Gerard On 2012-01-17 10:53, RT User wrote: On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON > wrote: Hi If I understand correctly your question, you

Re: [rt-users] Auto cc on create and ticket replies to another email address

Thank you Gerard! That worked like a charm! Steve On Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON wrote: > Stay on the list. > > Go to Admin/Queues/People.html?id=1 > (Configuration > Queues > Your Queue > Watchers > > Gerard > > > On 2012-01-17 10:53, RT User wrote: > > > > On Tue, Jan 17, 2