RT-Users@lists.bestpractical.com>
*Sent:* Tuesday, July 24, 2007 8:32 PM
*Subject:* Re: [rt-users] Autoreply scrip doesnt execute
Hi Gene,
Thanks for your suggestion.
When I name my template Autoreply (previously it was named "tunnel:
Autoreply", for the
TECTED]>
To:
Sent: Tuesday, July 24, 2007 11:02 PM
Subject: Re: [rt-users] Autoreply scrip doesnt execute
> At Tuesday 7/24/2007 07:25 AM, Tom Storey wrote:
> >Nevermind I got it working.
> >
> >Seems it doesnt like it if the template doesnt have "Subject:
> >
At Tuesday 7/24/2007 07:25 AM, Tom Storey wrote:
Nevermind I got it working.
Seems it doesnt like it if the template doesnt have "Subject:
AutoReply: {$Ticket->Subject}" at the beginning of it, which Im
assuming must be an actual email header for the subject.
Tom,
A template should either
PM
Subject: Re: [rt-users] Autoreply scrip doesnt execute
Hi Gene,
Thanks for your suggestion.
When I name my template Autoreply (previously it was named "tunnel:
Autoreply", for the "tunnel" queue), I dont get any response at all, not even
the default template :-)
--- Original Message -
From: Gene LeDuc
To: Tom Storey
Cc: RT-Users@lists.bestpractical.com
Sent: Tuesday, July 24, 2007 1:53 AM
Subject: Re: [rt-users] Autoreply scrip doesnt execute
Hi Tom,
Try naming your local template Autoreply
If a queue template has the same name as
Hi Tom,
Try naming your local template Autoreply
If a queue template has the same name as a global template it will be used
instead of the global. I think this is what you want.
It would seem that your scrip should work, but it might be that RT only
triggers one scrip per transaction and th
This afternoon I installed RT 3.6.4, Ive setup a queue, I can email into it, I
can get a response to say a ticket has been created, but I cannot seem to get
it to reply with my own custom message.
Unless Im missing something so bleedingly obvious, this is what Ive done:
1. Click on Configuratio
