From the log file:
[error]: Template parsing error: Can't locate object method Config
via package RT at template line 4.
[error]: Template parsing error: Can't locate object method Config
via package RT at template line 11.
[error]: Template parsing error: Can't locate object method Config
Is it possible that you're trying to use a template from RT-3.7 with
RT-3.6 codebase?
On 3/2/07, Sarah Pomerantz [EMAIL PROTECTED] wrote:
From the log file:
[error]: Template parsing error: Can't locate object method Config
via package RT at template line 4.
[error]: Template parsing error:
When a requestor sends in an email to create a ticket, the ticket is
created successfully in the appropriate queue. Further correspondence
on that ticket is successfully emailed to the appropriate contacts.
However, when the ticket is created, no email is ever sent back to
the requestor. I
