> The "Notify Ccs as Comment" action will only notify Cc watchers, not
> Ccs you type on the comment screen.
Very tricky. :-)
Thanks Steve, I'll alter my On Comment scrip.
--
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingha
Fran,
Ccs and Bccs that you type while adding a comment or reply are
counted as "Other Recipients" in the scrip world. From the behavior
you describe I'm guessing you have:
On Correspond Notify Other Recipients using Template some-template
but not
On Comment Notify Other Recipients as Comme
RT 3.6.4. This is what I am trying:
1. Start a Comment on a ticket.
2. Add a CC: email address
3. Add a BCC: email address.
4. Write some comment.
5. Submit.
Results: Comment gets posted to ticket. No email gets sent to CC: or
BCC:. In the web view, in the newly added comment it says RT-Send
