I have setup the change requests queue according to the documents here:
http://www.bestpractical.com/docs/rt/4.0/customizing/approvals.html. However I
need it setup to where every one that receives the request has to approve it
before it can be acted on. Basically that means 4 people in total
Good afternoon,
I know I have emailed in several times about this. I was going to use the
__Approvals queue for this but I just couldn't get my mind wrapped around
using the template to script ticket creations based on criteria. So I am
currently creating a perl module that will create a series
