Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this for
RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x yet.
Can anyone confirm if this is a bug or if it's something
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I've noticed this
for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x
yet. Can anyone
That makes sense. I might try to create a Scrip to update the ticket
subject, since it would be very convenient for this particular application.
Thanks!
On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley t...@marchex.com wrote:
On 01/09/2014 01:10 PM, Nathan Baker wrote:
Hello Everyone,
We
Hi everybody,
I'm searching for a way to change the subject line of incoming emails to RT.
My problem is the following:
We have a lot of users who are not able to describe their problems in the
email body and use only the subject line instead. So I thought about to
change the behavior of RT to
Hi,
How can I change the subject before creating the ticket?
Thanks.
--
Sergio Roberto Charpinel Jr.
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On Thu, Oct 22, 2009 at 11:30:29AM -0200, Sergio Charpinel Jr. wrote:
Hi,
How can I change the subject before creating the ticket?
to my knowledge, you have to modify method Gateway in
lib/RT/Interface/Email.pm.
else, you can setup a scrip that changes the subject just after insert
and
Exactly what I needed too!
Sweet!
On Feb 15, 2008 4:45 PM, Gene LeDuc [EMAIL PROTECTED] wrote:
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup
so
we could remove the box entirely
Robert,
Here is some code we use that embeds ticket info into the subject line:
Subject: Request Titled: {$Ticket-Subject} has been resolved!
This ticket has been resolved. DO NOT reply to this message!
-
Hello,
I am using RT 3.6.4, I setup the whole application, and everything
works perfect. My manager wants me to make some changes in the system
and I was able to do so for most of it. Now I am stuck on the point
that I don't know where I can change/add something to the subject
string.
right now
Hi Robert,
The [box] verbiage on the subject line (and the box itself) are set in the
SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so
we could remove the box entirely for certain outgoing messages.
Regards,
Gene
At 11:44 AM 2/15/2008, Robert Keidel wrote:
I am
Hi Gene,
that's what I was looking for. Thanks for the help. Next issue solved.
Thanks again to everybody.
Robert
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