On 17 Jun 2015, at 13:57, Daniel Moore wrote:
Hello,
Is there anyway to take the "comment" directly out of lifecycle for
the Tickets? I have been able to rename some things but we do not want
users commenting on Tickets since the default behavior for a comment
is to not reply or send emails
On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore wrote:
> Hello,
>
>
>
> Is there anyway to take the "comment" directly out of lifecycle for the
> Tickets?
>
Yep.
https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html
You can copy the default lifecycle from RT_Config.pm and then e
Hello,
Is there anyway to take the "comment" directly out of lifecycle for the
Tickets? I have been able to rename some things but we do not want users
commenting on Tickets since the default behavior for a comment is to not reply
or send emails at all.
We want users to be only click "reply" w
Hi all,
there is any way to make comment on ticket mandatory on resolve,
BR
Hi all,
there is any way to make comment on ticket mandadory on resolve,
BR
On Wed, Mar 05, 2014 at 03:42:06PM +0900, Hajime Takase wrote:
>Can RT distinguish repling to ticket or comment from email?
>Apparently it seems that all reply is recognized as "Correspondence" but I
> want to allow to
>reply comment from email which is not sent to the requester.
>
Hi,
Can RT distinguish repling to ticket or comment from email?
Apparently it seems that all reply is recognized as "Correspondence" but I
want to allow to reply comment from email which is not sent to the
requester.
I'm thinking to add script to check the title(like if [Comment] it is reply
to c
On Fri, Jul 05, 2013 at 05:22:18PM +0100, Samuel Jones wrote:
> On Friday 05 Jul 2013 16:05:56 Joop wrote:
> > Samuel Jones wrote:
> > > The fresh installation of 4.0.12 was to move away from system packages to
> > > source
> > >
> > > I'm all ready to upgrade to 4.0.13, but on make upgrade-databa
Did the upgrade, specified 4.0.4 as the start and 4.0.13 as the end, which went
great and its all working, it didn't however replace the admin comment scrip,
so I think I'll just need to go in and change that manually!
On Friday 05 Jul 2013 16:05:56 Joop wrote:
> Samuel Jones wrote:
> > The fres
Samuel Jones wrote:
The fresh installation of 4.0.12 was to move away from system packages to
source
I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it best
to run it as upgrade from 4.0.12 or from 4.0.4 which was the previous system
package?
I reckon from 4.0.4 but I
The fresh installation of 4.0.12 was to move away from system packages to
source
I'm all ready to upgrade to 4.0.13, but on make upgrade-database, is it best
to run it as upgrade from 4.0.12 or from 4.0.4 which was the previous system
package?
I reckon from 4.0.4 but I don't want to cause an
Samuel Jones wrote:
Would the regular upgrade path from 4.0.12 --> 4.0.13 resolve the issues,
leave the data where it is and update RT around it?
4.0.12 was a fresh empty install and then the data imported as the documents
say to do. (just importing the mysql essentially, with some scripting t
Would the regular upgrade path from 4.0.12 --> 4.0.13 resolve the issues,
leave the data where it is and update RT around it?
4.0.12 was a fresh empty install and then the data imported as the documents
say to do. (just importing the mysql essentially, with some scripting to
adjust it from SQLi
On Wed, Jul 03, 2013 at 02:42:40PM +0100, Samuel Jones wrote:
> It's a fresh 4.0.12 install with the old data imported rather than an
> upgrade,
> I'm presuming that import mangled the global templates somehow! Well spotted.
If your old data was from a non-4.0.12 install (and your email headers
It's a fresh 4.0.12 install with the old data imported rather than an upgrade,
I'm presuming that import mangled the global templates somehow! Well spotted.
I'll c+p the proper global template in and see if that clears the issue up,
and look at updated to 4.0.13 in the mean time too! (Didn't kno
On Wed, Jul 03, 2013 at 11:32:47AM +0100, Samuel Jones wrote:
> The template is below, all our queues use this global template for 'On
> Comment
> Notify
> AdminCcs as Comment'
>
> Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s
> =~
> s/[Comment]s*//g; $s =~ s/^Re
Kevin,
The template is below, all our queues use this global template for 'On Comment
Notify
AdminCcs as Comment'
Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~
s/[Comment]s*//g; $s =~ s/^Re:s*//i; $s;}
RT-Attach-Message: yes
{RT->Config->Get('WebURL')}Ticket/
On Tue, Jul 02, 2013 at 05:37:44PM +0100, Samuel Jones wrote:
>
>
>We've noticed a problem on our helpdesk recently, where e-mailed
> notifications of new comments
>are loosing letters in their subject lines!
As an Admin - go check your Admin Comment Template
Tools -> Configuration -> G
Hello guys!
We've noticed a problem on our helpdesk recently, where e-mailed notifications
of new
comments are loosing letters in their subject lines!
Some examples are:
[Comment] Missig Ev Rpr
should be: [Comment] Missing Event Report
[Comment] Vhicl Rd ha ar du PMI
should be: [Comment] Vehi
On Wed, Dec 08, 2010 at 04:20:01PM -0500, Darin Perusich wrote:
> Hello All,
>
> I'm seeing some strange behavior with one of the my tickets in RT. When
> I add a comment or reply the message doesn't show up in the history yet
> email is sent out. The last message in the history is an error, see
>
Hello All,
I'm seeing some strange behavior with one of the my tickets in RT. When
I add a comment or reply the message doesn't show up in the history yet
email is sent out. The last message in the history is an error, see
below, but nothing shows up after it. It doesn't matter if I
comment/reply
ubject: Re: [rt-users] comment ticket with select individual users
>
> Can you use some Javascript similar to the select all/clear all
> button on the bulk update screen?
>
> Cheers,
> Ken
>
> On Wed, Mar 10, 2010 at 09:14:16PM +, satish patel wrote:
> >
>
Can you use some Javascript similar to the select all/clear all
button on the bulk update screen?
Cheers,
Ken
On Wed, Mar 10, 2010 at 09:14:16PM +, satish patel wrote:
>
> Hi RT Team,
>
>
>
> We are using RT system but i have a question about is there anyway to edit
> code to select all
Hi RT Team,
We are using RT system but i have a question about is there anyway to edit code
to select all user in one shot when i don't want to send out mail on RT
comment.
Now i am selecting each user individually which is painful.
Thanks
satish
Karen,
It could be that your id is associated with that ticket either thru one
or more roles (globally or by queue) and/or one or more groups. This can
also happen if your Id is listed as a "ticket" cc and also in a related
role that gets notifications. I would take a look at the roles you h
Hello,
I have a problem when users reply I receive two e-mails with the same
answer, and if I go to the aplication this is record as in the tickets
Correspondence aggregate
Comments aggregates
I hope they can help me
bye
___
http://lists.best
A user will only see unowned tix in queues they have permission to. If
the user is seeing more tix than you'd like, then you need to tighten up
your permissions. We have a couple dozen queues, and people would go
batty if they saw all of the unowned tix.
On Tue, 2006-12-26 at 19:43 -0700, Nick Met
talglobe.com <http://www.digitalglobe.com>
-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse
Vincent
Sent: Tuesday, December 19, 2006 11:28 AM
To: Nick Metrowsky
Cc: RT Users
Subject: Re: [rt-users] Comment on 3.6.x - Quick Sear
On Dec 19, 2006, at 1:25 PM, Nick Metrowsky wrote:
To The Request Tracker Authors:
After looking a bit at the 3.6.2 interface, I have one comment. The
user can configure Request Tracker to display only certain queues
of interest in the Quick Search box. Unfortunately, the same cannot
b
To The Request Tracker Authors:
After looking a bit at the 3.6.2 interface, I have one comment. The user
can configure Request Tracker to display only certain queues of interest
in the Quick Search box. Unfortunately, the same cannot be said for the
"newest unowned tickets" box. It would be nic
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