Hi All -
I'm looking to be able to create a template ticket and have it be copied
when support staff are creating an actual ticket.
If this is possible, can it copy all of the custom fields and the
dependencies or linked tickets?
Basically, we are looking for a Quick Ticket function. We are
Could you use a scrip to do this?
Ken
On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote:
Hi All -
I'm looking to be able to create a template ticket and have it be copied
when support staff are creating an actual ticket.
If this is possible, can it copy all of the custom fields
