Hello,
I have a question. We are trying to setup RT for our business and it is
progressing rather good, except for one thing.
When someone outside or our support organisation send a mail to the noc
helpdesk address I want the RT system to create a ticket, registering
the email adres and the name
On Fri, Apr 01, 2011 at 04:03:15PM +0200, Jan Hugo Prins wrote:
> I have a question. We are trying to setup RT for our business and it is
> progressing rather good, except for one thing.
>
> When someone outside or our support organisation send a mail to the noc
> helpdesk address I want the RT sy
On 04/01/2011 04:05 PM, Kevin Falcone wrote:
> RT creates a user record for any email address associated with a
> ticket. That is a fundamental part of how RT works.
>
> Why are you concerned about this?
Well, it's not that I'm concerned about it, but we were wandering about
this during our tests
On Fri, Apr 01, 2011 at 11:12:13PM +0200, Jan Hugo Prins wrote:
> On 04/01/2011 04:05 PM, Kevin Falcone wrote:
> > RT creates a user record for any email address associated with a
> > ticket. That is a fundamental part of how RT works.
> >
> > Why are you concerned about this?
> Well, it's not tha
On Fri, Apr 01, 2011 at 11:12:13PM +0200, Jan Hugo Prins wrote:
> On 04/01/2011 04:05 PM, Kevin Falcone wrote:
> > RT creates a user record for any email address associated with a
> > ticket. That is a fundamental part of how RT works.
> >
> > Why are you concerned about this?
> Well, it's not tha
