Stefan,
The ability to create/configure a Queue could easily be given Globally to a
particular Group by granting that Group the 'SuperUser' right. This would
also enable that Group to create/configure/modify Custom Fields. Someone *
already* having the SuperUser right navigates thus:
Dear Ruslan,
dear Kenneth,
apparently it is possible to give a particular user sufficient rights to
configure a queue in the desired fashion (create custom fields) - good! What
kind of permissions are required and where do I set them (my question
originated from the fact that I did not see any
Hello,
we have recently added a new queue to our RT system: this queue is supposed to
be used by one (external) group of colleagues only and they should be able to
make any changes to it they desire. In our configuration, only the root user
can create custom fields and, if possible, it should
Yep.
On Fri, Dec 23, 2011 at 1:39 AM, Stefan Vollmar voll...@nf.mpg.de wrote:
Hello,
we have recently added a new queue to our RT system: this queue is
supposed to be used by one (external) group of colleagues only and they
should be able to make any changes to it they desire. In our
