Re: [rt-users] Creating tickets from email without creating new users but still able to reply to originating address

I now have got this working successfully, and I believe it was accomplished in as clean, flexible, and functional a manner as possible. For anybody who is interested in what I was asking about in this thread, I've begun documenting what I've done in the wiki here: http://wiki.bestpractical.com/vi

Re: [rt-users] Creating tickets from email without creating new users but still able to reply to originating address

On Fri, Oct 2, 2009 at 1:10 PM, Jerrad Pierce wrote: >>  2. If an email is from an email address that does not match any >> user, a ticket is created with a special 'email user' as the requestor > Doable with a custom Interface::Email extension That's one of the things I was looking at. I'll see

Re: [rt-users] Creating tickets from email without creating new users but still able to reply to originating address

>  1. If an email is from an email address that matches an existing > user that exists in RT, a ticket is created with that user as the > requestor. Out of the box. >  2. If an email is from an email address that does not match any > user, a ticket is created with a special 'email user' as the req

[rt-users] Creating tickets from email without creating new users but still able to reply to originating address

I've looked extensively through the mailing list archives and searched google but I feel like I have not found a definitive answer for what it is I want to do. We have an old instance of RT (2.0.14) that creates tickets when customers send email and this has resulted in over 400,000 user records i