Hi there;
RT 3.6.1 , apache2 mod_perl2 and mysql 5
I have asked this question before , but did not get a valid response ,
I have a problem searching custom fields values, I can display them in
the search results , but I can't search for them eg a search
'CF.{Customer_Ref}' LIKE '1234' AND Queu
Hello All,
Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’?
Best Regards,
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
http://bywatersolutions.com
je...@bywatersolutions.com
--
I have a custom field that as a member of a group with SuperUser rights,
I can see and perform searches against. However, regular users can't.
What right do I need to grant to allow non-admin users to search on
custom fields?
Thanks
--
Mathew Snyder
Systems Administrator
Network+
ServerVault Tec
Hi Roy,
so far i can remember, there was a problem some sub releases ago with CF's
searches and jesse also send a patch or fix to the list. I'm not sure for
which version but i think it was 3.6.1. Have you tryed to upgrade to 3.6.3?
Here it is working.
Torsten
2007/2/8, Roy El-Hames <[EMAIL PRO
Thanks Torsten , upgrading is not a simple process in here, I have to go
through dev cycle etc .. as there is a risk of something breaking
I searched the mailing list and wiki before sending my mail yesterday
could n't find anything about pacthes or fix for this, You wont happen
to know the thre
Hey Jesse,
On Tue, Apr 12, 2016 at 12:56 PM, Jesse Maseto
wrote:
> Hello All,
>
> Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’?
What is the context?
For instance:
I can see all CFs for groups by drilling down:
Admin -> Global -> Custom Fields -> Groups
-m
-
R
Hello Matt,
Sorry I should have added more content of what I was actually doing.
So I wanted to create a custom field that applies to a users group that
their a member of. Once I’ve created this custom field I would like to be
able to search for this. Here is a screen shot of where I’m adding thi
On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto
wrote:
> Hello Matt,
>
> Sorry I should have added more content of what I was actually doing.
>
> So I wanted to create a custom field that applies to a users group that
> their a member of.
Are you trying to duplicate data that is already in RT, then
I think the original poster has a similar question to one I've been pondering.
In my case, I have a custom field in the tickets that stores SLA information.
I would like to be able to query my tickets to see which tickets have a
particular SLA setting and are older than a certain age.
Can this
SeeCustomField
On Tue, May 23, 2006 at 03:36:41AM -0400, Mathew Snyder wrote:
> I have a custom field that as a member of a group with SuperUser rights,
> I can see and perform searches against. However, regular users can't.
> What right do I need to grant to allow non-admin users to search on
>
I have read a few posts on this and I am not sure those posts apply in
this case.
I am dealing with RT 3.6.0pre0 under Oracle 10g:
When doing searches, I have this in the Current search area:
Queue = 'queuename'
AND 'CF.{customfieldname}' = 'Customvalue'
Where customfield expects a single
Hello,
This is my first attempt at using the Custom Field feature in RT. However,
when I try to run a query using the custom field the system does not return any
records.
Here are my systems specifics:
RT Version 3.6.1
MySQL 5.0.27
Query:
Queue = 'Test' AND 'CF.{Test}' LIKE 'Test'
I have
Have you attached the CF to anything. Not only do you have to create it
but it has to be enabled under Global->Custom Fields.
Mathew
Gendron, Robert wrote:
> Hello,
>
> This is my first attempt at using the Custom Field feature in RT. However,
> when I try to run a query using the custom fiel
I tend to agree with Robert from my experience CF searches do n't work
(on 3.6.1/3.6.2) , you can't search for them or order by them
I think there was a patch released few weeks back, just can't find it at
the moment ..
Roy
Mathew wrote:
Have you attached the CF to anything. Not only do you h
I've created three custom fields. Each a single Select type. I've
never had problems. I'm using 3.6.1.
Mathew
Roy El-Hames wrote:
> I tend to agree with Robert from my experience CF searches do n't work
> (on 3.6.1/3.6.2) , you can't search for them or order by them
> I think there was a patch
Well I must be missing something .. I tried searching for both cf where
its a select a value , or a cf where you enter one value neither worked
both returned 0 where I know there is atleast 10 tickets with these cf's
in the queue I am searching in ..
Do you know where to look in the code??
Re
I did try to enable it under Global. It did not make a difference.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 16, 2007 7:17 PM
To: Gendron, Robert
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field Search returns 0 records
o: Gendron, Robert
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Custom Field Search returns 0 records
>
>
> Have you attached the CF to anything. Not only do you have to create it
> but it has to be enabled under Global->Custom Fields.
>
>
This seems rather unlikely, but I wanted to ask just in case someone
knows a simple way this could be done.
I have a custom field containing mac address values and I store them
without the : colon characters. Is there a simple way, (maybe a
callback or _Local overlay or something), where I could
Hi,
You can wrap _CustomFieldLimit in lib/RT/Tickets.pm, but don't forget to
update link in %dispatch.
On Tue, Jun 11, 2013 at 11:37 PM, Andy Harrison wrote:
> This seems rather unlikely, but I wanted to ask just in case someone
> knows a simple way this could be done.
>
> I have a custom fiel
Doh... it would have been awful helpful if I'd mentioned I was
talking about a User custom field.
Regardless, your suggestion actually got me thinking in the right
direction anyway, so it occurred to me exactly how to make this do
what I want. :)
Thanks!
--
Andy Harrison
public key: 0x67518262
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