Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

rsday, August 06, 2009 12:23 PM To: "Michael Ellis" Cc: "Jerrad Pierce" ; "RT-USERS" Subject: Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible Mike, If your talking about looking at User info via WebUI

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials)and User Details not accessible

AM To: RT-USERS Subject: [rt-users] Custom Scrip Failing (using example from RT Essentials)and User Details not accessible One of the biggest complaints from my privileged users during our testing of RT is that the requestor's phone number is not presented to them conveniently. We curre

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

vateish data and you may need to tweak the Accessible routine. -kevin > -- > From: "Ken Crocker" > Sent: Thursday, August 06, 2009 12:23 PM > To: "Michael Ellis" > Cc: "Jerrad Pierce" ; "RT-USERS&q

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

y, August 06, 2009 12:23 PM To: "Michael Ellis" Cc: "Jerrad Pierce" ; "RT-USERS" Subject: Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible > Mike, > > If your talking about looking at User info v

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

> Any idea why no one but root can view the modifyuser pages? I've given our > helpdesk group AdminUsers right. Nope. I only have Admin Users and am able to do so just fine. But Johnathan Bell was having similar ACL issues recently. -- Cambridge Energy Alliance: Save money. Save the planet. _

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

the modifyuser pages? I've given > our helpdesk group AdminUsers right. > > Thanks so much, > > Mike > > -- > From: "Jerrad Pierce" > Sent: Thursday, August 06, 2009 11:49 AM > To: "Ken Crocker" > C

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

esk group AdminUsers right. Thanks so much, Mike -- From: "Jerrad Pierce" Sent: Thursday, August 06, 2009 11:49 AM To: "Ken Crocker" Cc: "Michael Ellis" ; "RT-USERS" Subject: Re: [rt-users] Custom Scrip Failing (using example from RT Essen

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

For the record, what you want to use to display the number are probably: $Ticket->Requestors->UserMembersObj->First->HomePhone(); $Ticket->Requestors->UserMembersObj->First->WorkPhone(); $Ticket->Requestors->UserMembersObj->First->MobilePhone(); -- Cambridge Energy Alliance: Save money. Save the

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

I strongly recommend storing this information in the requestor, and then pulling it from there, as Ken suggest. We use REST to create tickets, and create the requestor with such details before hand, but I've written a scrip to extract such information from a vCard, which could be of use: http://wik

Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

Mike, I understand your frustration. I'm not familiar with that scrip, nor do I usually write scrips that go against the USER Table. However, I was thinking about how I would do it and I would want to try something that captures the Requesors phone number at the time the ticket is created and

[rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

One of the biggest complaints from my privileged users during our testing of RT is that the requestor's phone number is not presented to them conveniently. We currently handle the bulk of our support by phone, so some of them are standing at my office door with torches and pitchforks. To rectif