Someone in private pointed me to his book, and mentioned permissions. Then
I figured it out, dummy me. Of course, rights.
rt-mailgate "authenticates" as an user created out of the mails's FROM
address [1]. And that's an unprivileged user.
I tried several ways, and it only worked giving
Hello,
I am using RT 4.4.1, setting a default value for a Custom Field, and that
seems to be ignored when the ticket is created via email (rt-mailgate).
It does work when I create a ticket using the API, for example (via
python-rt). I have logs on debug level and see no errors about it.
Does
