Hi,
I've managed to turn off the reply feature using the following wiki article:
- http://requesttracker.wikia.com/wiki/OnWebCorrespond
All I had to do was change the condition of the scrip On Correspond Notify
Requestors and Ccs to User defined and enter this custom condition:
my $trans =
On 10/23/2012 04:41 AM, Bart wrote:
I've managed to turn off the reply feature using the following wiki article:
* http://requesttracker.wikia.com/wiki/OnWebCorrespond
All I had to do was change the condition of the scrip On Correspond
Notify Requestors and Ccs to User defined and enter this
On 09/27/2012 02:36 AM, Bart wrote:
When I disable those scrips I get the following effect:
* First off, the behavior I want to disable is disabled.
* But, the autoreply scrip doesn't work anymore.
* And, any type of outgoing mail stops working.
RT simply registers the correspondence
Hi Thomas,
Thanks for your reply.
When I disable those scrips I get the following effect:
- First off, the behavior I want to disable is disabled.
- But, the autoreply scrip doesn't work anymore.
- And, any type of outgoing mail stops working.
RT simply registers the correspondence
On 09/25/2012 02:28 AM, Bart wrote:
By default, when you have a ticket and linked a few requestors and cc's
to that ticket RT will send an e-mail to everyone when someone sends an
e-mail to RT with the ticket ID in the subject.
We\re looking for the ability to disable this feature for a few
Hi,
I'm currently trying to modify the default behavior of our RT 4.0.7
installation regarding sending notifications to all requestors/cc's when
someone corresponds to a ticket.
By default, when you have a ticket and linked a few requestors and cc's to
that ticket RT will send an e-mail to
