Hi,
I have upgraded to RT 4. I have defined a few different custom statuses in
RT_SIteConfig such as:
Set(%Lifecycles,
default => {
initial => [ 'new' ],
active => [ 'open', 'stalled', 'next_rel', 'inv_pend',
'cust_info' ],
inactive=> [ 'resolv
On Wed, Nov 30, 2011 at 5:14 PM, Sean McDaid wrote:
> Also where can the state of a status be defined, for example "cust_info"
> should be a Waiting state?
RT has only 3 states: initial, active and inactive. No waiting state,
stalled status that is in default lifecycle is still considered
active.
