Hi all,
I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing
worked.
I have to make sure tha a ticket can only be closed if a custom field (or maybe
transaction custom field) has a specific value.
I have more than one queue and this should not happen globaly but in severa
Am 24.10.2012 16:15, schrieb Holger Haase:
> Hi all,
>
> I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing
> worked.
> I have to make sure tha a ticket can only be closed if a custom field (or
> maybe transaction custom field) has a specific value.
> I have more than o
Or you can use html callbacks to dismiss changes before sending them to
scrips - just after user click "Submit" - you can check CF value and in
case of error trigger Abort("Error message"). This will show notification
to client that his changes were discarded.
On Wed, Oct 24, 2012 at 4:15 PM, Holg
Hi Holger,
your Custom action preparation code must look like this:
my @queue_list = qw(second_level);
my $ticket = $self->TicketObj;
my $queue = $ticket->QueueObj;
my $queue_name = $queue->Name;
return 0 unless grep /$queue_name/, @queue_list ;
return 0 if $ticket->FirstCustomFieldValue('AssetTa
Great, this did the trick! Many thanks to Christian Loos!
Best regards,
Holger
-Ursprüngliche Nachricht-
Von: Loos, Christian [mailto:cl...@netcologne.de]
Gesendet: Donnerstag, 25. Oktober 2012 12:01
An: Holger Haase
Cc: rt-users@lists.bestpractical.com
Betreff: AW: Don't close tickets
