Re: [rt-users] Double line space on Comment

2009-05-29 Thread H Manohar rayker
, May 29, 2009 8:31 AM To: 'RT Users' Subject: RE: [rt-users] Double line space on Comment Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing

Re: [rt-users] Double line space on Comment

2009-05-29 Thread Kevin Falcone
On May 28, 2009, at 11:01 PM, H Manohar rayker wrote: Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. It sounds like you've misconfigured RT's WebExternalAuth, because you're not getting a

[rt-users] Double line space on Comment

2009-05-28 Thread Michael Mai
Hi, I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Michael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Double line space on Comment

2009-05-28 Thread Kevin Falcone
On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found

Re: [rt-users] Double line space on Comment

2009-05-28 Thread Michael Mai
, 2009 4:29 PM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one

Re: [rt-users] Double line space on Comment

2009-05-28 Thread Kevin Falcone
To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor

Re: [rt-users] Double line space on Comment

2009-05-28 Thread jmoseley
Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using the RichText editor, I still get /p generated when hitting 'enter'. Basically, everything is double-spaced. Nor can I find a way to change that behavior in preferences, in the settings when editing an individual ticket,

Re: [rt-users] Double line space on Comment

2009-05-28 Thread Kevin Falcone
On May 28, 2009, at 5:43 PM, jmose...@corp.xanadoo.com wrote: Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using the RichText editor, I still get /p generated when hitting 'enter'. Basically, everything is double-spaced. Sounds like your upgrade didn't take or you

Re: [rt-users] Double line space on Comment

2009-05-28 Thread jmoseley
Kevin, clearing the browser cache worked. I now see single spacing using both IE8 and Firefox 3.0.10 when editing via the RT editor. Thanks! James Moseley Kevin Falcone falc...@bestpractical.com wrote: Sounds like your upgrade didn't take or you have cached JS I see the behavior I

Re: [rt-users] Double line space on Comment

2009-05-28 Thread H Manohar rayker
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment