On Wed 4.Mar'09 at 10:54:04 -0800, Jo Rhett wrote:
Ping? This is a fairly significant issue. Even more significant
because the user had no special rights -- just enough to read and
reply to tickets in one queue.
Would you also like to remove access to bulk update?
On Mar 3,
On Mar 3, 2009, at 6:45 PM, Jo Rhett wrote:
We just had a user pull a search of 100+ tickets, go to Editable Text
then realize he was on the wrong screen and for unknown reasons click
Upload to get off the screen. This pushed changes onto all the
tickets, and sent an e-mail to every ticket
We just had a user pull a search of 100+ tickets, go to Editable Text
then realize he was on the wrong screen and for unknown reasons click
Upload to get off the screen. This pushed changes onto all the
tickets, and sent an e-mail to every ticket requestor with no content.
BURP.
Um,
