On Mon, Oct 20, 2014 at 11:01:20AM -0400, Root Kev wrote:
The issue is when some who is an adminCC on a support queue then forwards the
ticket email (without removing the ticket number) to a engineering queue
email,
I understand your use case, I was explaining why RT itself has the
behavior
Hello Kevin,
The issue is when some who is an adminCC on a support queue then forwards
the ticket email (without removing the ticket number) to a engineering
queue email, expecting only the engineers to see it, but because it still
has the same ticket ID in the subject RT is merging it back to
Le 15/10/2014 22:59, Root Kev a écrit :
Any chance you could point me in the right direction as to how to patch
Email.pm to do the routing based on recipient email address?
I'm sorry, not until ...some months, I'm very busy on many RT projects :(
--
Easter-eggs
On Wed, Oct 15, 2014 at 10:23:48AM +0200, Emmanuel Lacour wrote:
Is there any way to force RT to respect the incoming email/queue from
rt-mailgate over merging by the ticket numbers (when this type of thing
occurs)?
As I believe has been said, but I'll repeat it.
Using the ticket id instead
Le 09/10/2014 21:41, Root Kev a écrit :
Hello,
We have setup aliases for sendmail that route incoming emails to the
correct queue:
Example:
#RT Mailgate user for it
it: |/opt/rt4/bin/rt-mailgate --queue 'it' --action correspond --url
http://tracker.company.net/rt;
it-comment:
This may not be the best solution, but it would be a solution.
If you had each queue in it's own instance, or at least grouping the queues
into their own instances of RT in which each queue in RTinstance1 would
never have an email forwarded to any other queue in RTinstance1...
Again, probably
Any chance you could point me in the right direction as to how to patch
Email.pm to do the routing based on recipient email address?
It would be impossible to manually block individual users from each queue
that they are not suppose to email to, especially when we have customer
support type
Hello,
We have setup aliases for sendmail that route incoming emails to the
correct queue:
Example:
#RT Mailgate user for it
it: |/opt/rt4/bin/rt-mailgate --queue 'it' --action correspond --url
http://tracker.company.net/rt;
it-comment: |/opt/rt4/bin/rt-mailgate --queue 'it' --action comment
