On Fri, Oct 22, 2010 at 5:34 PM, Josh Narins wrote:
> I have three classes of users, I'm wondering if my privileges/groups
> setup is what RT intends.
>
>
>
> Class 1: Administrators. These three people can do anything.
>
>
Put them in the group.
> Class 2: People who log into RT and own and re
rs-boun...@lists.bestpractical.com [mailto:
> rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* Friday, October 22, 2010 12:50 PM
> *To:* rt-users@lists.bestpractical.com
> *Subject:* Re: [rt-users] General permissions question
>
>
>
> Jos
.com/>
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From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, October 22, 2010 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [r
Josh,
We never grant rights to individual users, too much maintenance. I agree
with Jesse (DUH!) to create a SuperUSer Group like "System Admins", then
another called "Technical Support". I'd set rights as follows:
Global System Rights:
- Privileged:
- CreateOwnDashboard
- CreateSav
On Fri, Oct 22, 2010 at 11:03:07AM -0400, Jesse Vincent wrote:
>
>
>
> On Fri 22.Oct'10 at 9:34:40 -0400, Josh Narins wrote:
>
> > Class 3 won't be users which are seen via Configuration->Users. I still
> > haven't
> > figured out if they count as "Everybody" or "Unprivileged." I'd like th
On Fri 22.Oct'10 at 9:34:40 -0400, Josh Narins wrote:
> I have three classes of users, I'm wondering if my privileges/groups setup is
> what RT intends.
>
> Class 1: Administrators. These three people can do anything.
>
> Class 2: People who log into RT and own and resolve tickets. Each is on
I have three classes of users, I'm wondering if my privileges/groups setup is
what RT intends.
Class 1: Administrators. These three people can do anything.
Class 2: People who log into RT and own and resolve tickets. Each is only going
to be working with 1-3 queues out of 10-15 queues total.
Cla
