Re: [rt-users] Having Resolved tickets Reply to Requestor

2011-09-02 Thread Thomas Sibley
On 09/02/2011 10:52 AM, Derek Rumig wrote: > I had changed this in 3.8.7, but cannot find the right spot in 4.0.1 to > change the default action from Comment to Respond when selecting Resolve > from the actions menu. Anyone find this? You need to modify the Lifecycles configuration in the actions

[rt-users] Having Resolved tickets Reply to Requestor

2011-09-02 Thread Derek Rumig
I had changed this in 3.8.7, but cannot find the right spot in 4.0.1 to change the default action from Comment to Respond when selecting Resolve from the actions menu. Anyone find this? [Description: Description: Description: GridWayx150] Derek Rumig derek.ru...@gridway.net P: 613.240-8867 htt