Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be sent to the organization (email address) that needs
to perform the task:
This way we can track
On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote:
Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be sent to the organization (email address) that
On 26/08/2011 10:19 AM, Thomas Sibley wrote:
On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote:
Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be
On 08/26/2011 10:24 AM, Gilbert Rebeiro wrote:
I don't see a way to create a ticket and add a cc in one step.
The standard ticket create form has a Cc field right below Requestor.
Click the New ticket in button for a queue at the top of any page.
I do have the quick create how would I modify
On Fri, Aug 26, 2011 at 10:08:21AM -0400, Gilbert Rebeiro wrote:
Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with the request showing the proper ticket
number in subject line.
This would then be sent to the organization
Sounds like it might do the trick, let me try and let you know.
On 26/08/2011 10:22 AM, John Rouillard wrote:
On Fri, Aug 26, 2011 at 10:08:21AM -0400, Gilbert Rebeiro wrote:
Is this too obvious?
The needs are to initiate a ticket (email) that doesn't send an
autoreply but is an email with
Hi,
We constantly have to open an order with outside suppliers, the ideal
would be to open a ticket in RT and have it email with a Ticket Number
from RT the request.
These requests have attachments associated with them.
Any ideas on how to do this?
My RT user should be the requestor.
Is
