Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Kenneth Marshall
On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote: > On 09/08/2010 10:48 AM, Kenneth Marshall wrote: >> >> In principle, an informative bounce is okay. Unfortunately, it can >> be taken advantage of by unscrupulous mailers to send SPAM messages >> to other E-mail addresses with the con

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Jason A. Smith
On 09/08/2010 10:48 AM, Kenneth Marshall wrote: In principle, an informative bounce is okay. Unfortunately, it can be taken advantage of by unscrupulous mailers to send SPAM messages to other E-mail addresses with the consequent impact to your mail reputation and ability to send E-mail from your

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Konstantin Khomoutov
On Wed, 8 Sep 2010 09:04:35 -0500 "Peter Barton" wrote: > I have seen the RT-Extension-MandatorySubject plugin and this is > great for opening tickets via the web interface. However, my company > opens at least 90% of its tickets via email. Is there anything out > that can enforce mandatory sub

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Kenneth Marshall
On Wed, Sep 08, 2010 at 10:41:32AM -0400, Jason A. Smith wrote: > On 09/08/2010 10:16 AM, Peter Barton wrote: I have seen the RT-Extension-MandatorySubject plugin and this is >> great for opening tickets via the web interface. However, my company opens at >> least 90% of its ti

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Jason A. Smith
On 09/08/2010 10:16 AM, Peter Barton wrote: I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce mandatory subjects on ticket

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Kenneth Marshall
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: > >> > >> I have seen the RT-Extension-MandatorySubject plugin and this is > great for > >> opening tickets via the web interface. However, my company opens at > least > >> 90% of its tickets via email. Is there anything out that can

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Emmanuel Lacour
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: > >> > I would actually like to bounce the email back notifying the sender that > the subject is required. > You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after the test of $Authstat and use MailError in the

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Peter Barton
>> >> I have seen the RT-Extension-MandatorySubject plugin and this is great for >> opening tickets via the web interface. However, my company opens at least >> 90% of its tickets via email. Is there anything out that can enforce >> mandatory subjects on tickets opened via email? >> >How woul

Re: [rt-users] Mandatory Subject - EMail

2010-09-08 Thread Raed El-Hames
Peter, > > I have seen the RT-Extension-MandatorySubject plugin and this is great for > opening tickets via the web interface. However, my company opens at least > 90% of its tickets via email. Is there anything out that can enforce > mandatory subjects on tickets opened via email? > How wou

[rt-users] Mandatory Subject - EMail

2010-09-08 Thread Peter Barton
I have seen the RT-Extension-MandatorySubject plugin and this is great for opening tickets via the web interface. However, my company opens at least 90% of its tickets via email. Is there anything out that can enforce mandatory subjects on tickets opened via email? -- Peter Barton RT