On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
>>
>> In principle, an informative bounce is okay. Unfortunately, it can
>> be taken advantage of by unscrupulous mailers to send SPAM messages
>> to other E-mail addresses with the con
On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
In principle, an informative bounce is okay. Unfortunately, it can
be taken advantage of by unscrupulous mailers to send SPAM messages
to other E-mail addresses with the consequent impact to your mail
reputation and ability to send E-mail from your
On Wed, 8 Sep 2010 09:04:35 -0500
"Peter Barton" wrote:
> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for opening tickets via the web interface. However, my company
> opens at least 90% of its tickets via email. Is there anything out
> that can enforce mandatory sub
On Wed, Sep 08, 2010 at 10:41:32AM -0400, Jason A. Smith wrote:
> On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
>> great for
opening tickets via the web interface. However, my company opens at
>> least
90% of its ti
On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for
opening tickets via the web interface. However, my company opens at
least
90% of its tickets via email. Is there anything out that can enforce
mandatory subjects on ticket
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >>
> >> I have seen the RT-Extension-MandatorySubject plugin and this is
> great for
> >> opening tickets via the web interface. However, my company opens at
> least
> >> 90% of its tickets via email. Is there anything out that can
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
> >>
> I would actually like to bounce the email back notifying the sender that
> the subject is required.
>
You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after
the
test of $Authstat and use MailError in the
>>
>> I have seen the RT-Extension-MandatorySubject plugin and this is
great for
>> opening tickets via the web interface. However, my company opens at
least
>> 90% of its tickets via email. Is there anything out that can enforce
>> mandatory subjects on tickets opened via email?
>>
>How woul
Peter,
>
> I have seen the RT-Extension-MandatorySubject plugin and this is great for
> opening tickets via the web interface. However, my company opens at least
> 90% of its tickets via email. Is there anything out that can enforce
> mandatory subjects on tickets opened via email?
>
How wou
I have seen the RT-Extension-MandatorySubject plugin and this is great for
opening tickets via the web interface. However, my company opens at least 90%
of its tickets via email. Is there anything out that can enforce mandatory
subjects on tickets opened via email?
--
Peter Barton
RT
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