On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: > >> > >> I have seen the RT-Extension-MandatorySubject plugin and this is > great for > >> opening tickets via the web interface. However, my company opens at > least > >> 90% of its tickets via email. Is there anything out that can enforce > >> mandatory subjects on tickets opened via email? > >> > > > >How would you do that? Sending a bounce back? -- which is not > convenient? > >What you can do is write a scrip on create to look for empty subject > and then insert one based on whatever criteria you want, eg requestor / > sender email >address or the first line of the content etc .. > > >Regards; > >Roy > > I would actually like to bounce the email back notifying the sender that > the subject is required. > > > ---------- > Peter Barton > In order to prevent problems caused by back-scatter, you may want to consider returning a 5xx error to the mail message with an informative message. You could use header_checks with postfix and most other MTA's support similar functionality.
Cheers, Ken RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!