Re: [rt-users] Modify AutoOpen script

2012-06-11 Thread Kevin Falcone
On Mon, Jun 11, 2012 at 09:18:45AM +0200, Kamil Gmyrek wrote: > On 09.06.2012 10:52, Ruslan Zakirov wrote: > >Failed how? What have you tried? You are in right direction. You can use > >custom condition instead of modifying action. > > > Found a solution. I don't remember what I did before but now

Re: [rt-users] Modify AutoOpen script

2012-06-11 Thread Kamil Gmyrek
On 09.06.2012 10:52, Ruslan Zakirov wrote: Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action. Found a solution. I don't remember what I did before but now it works how I wanted to work. How can I use a custom condition to ach

Re: [rt-users] Modify AutoOpen script

2012-06-09 Thread Ruslan Zakirov
Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action. Ruslan from phone. 08.06.2012 11:46 пользователь "Kamil Gmyrek" написал: > Hello, > I want to modify the On Correspond Open Tickets acript not to change > ticket status when it

[rt-users] Modify AutoOpen script

2012-06-08 Thread Kamil Gmyrek
Hello, I want to modify the On Correspond Open Tickets acript not to change ticket status when it is set to my custom status "in progress" How can I do that? I've tried to edit /usr/share/request-tracker4/lib/RT/Action/AutoOpen.pm but faild. Any hints? -- Kamil Gmyrek New Vision