Hi,
I did this script under one queue, on correspond, user defined, template
resolved (relevant ?) transaction create or batch (both not works)
Any advice if this is a good way to proceed to copy ticket to other
queue when cc particular emails ?
Custom Condition
my $ContentObj = $self->T
Moving ticket when cc is set to a different queue wouldnt be hard to
implement with a scrip. However, default notification scrips will act
before move. Is it enough for you?
Ruslan from phone.
30.03.2012 12:56 пользователь "Stephane Masse"
написал:
> Hi,
>
> ** **
>
> I have an instance of
Stephane,
RT can handle multiple Queues in several ways. You could, for example,
write a scrip that creates a ticket based on correspondence and some other
criteria.
You could also simply create a "Refers To" ticket and let that ticket
creation send out an email.
Have you read the "Essentials" bo
Hi,
I have an instance of RT 4, with different queues in the system for
different emails (IT@... HR@...)
When I try to reply to a requestor, I can CC one more department, but RT
don't create the ticket, due to the loop prevention mechanism
I disable the loop prevention, then RT merge the tic
