Re: [rt-users] No open or closed tickets displayed

Hi Kenn,   Thanks for your response. The requestors are not set up as privileged users, I was under the impression that they didn't need to be. I tested setting up the requestors as privileged users, but it appeared to give them too many rights by default.   You said you grant SeeQueue to everyon

Re: [rt-users] No open or closed tickets displayed

Tim, Although we would grant the rights a little differently (we usually grant SeeQueue along with ShowTicket and grant SeeOutgoingMail to everyone on a global basis), I was wondering if the any of the users (your requestors) are set up as privileged users. If not, then the rights you grant

Re: [rt-users] No open or closed tickets displayed

Hi,   As a summary of what I am trying to achieve, I want users (all on-site) to submit their problems via the self service page, and I want them to be able to see their own open and closed tickets. I do not want them to be able to view anyone else's tickets at this stage.   I have spent quite a b

Re: [rt-users] No open or closed tickets displayed

http://wiki.bestpractical.com/index.cgi?Rights Tim Hill wrote: Hi, I installed Ubuntu server (Dapper 6.06), and then followed the instructions at http://howtoforums.net/viewtopic.php?t=48 regarding how to set up RT. The software used (Request-Tra

[rt-users] No open or closed tickets displayed

Hi,   I installed Ubuntu server (Dapper 6.06), and then followed the instructions at http://howtoforums.net/viewtopic.php?t=48  regarding how to set up RT.   The software used (Request-Tracker3.4, Apache2, Postfix & PostgreSql-7.4) were all installed from packages.   I have logged onto RT as root