On Wed, Apr 02, 2014 at 11:23:23PM +, Jok Thuau wrote:
> Dave wrote, regarding the scrip in RT:
> > Well, I don't see one. When I go to the scrips page, here's the list it
> > shows, reformatted to fit in this message. (Note that the first ten have no
> > description.)
>
> I went back to loo
Dave wrote, regarding the scrip in RT:
> Well, I don't see one. When I go to the scrips page, here's the list it
> shows, reformatted to fit in this message. (Note that the first ten have no
> description.)
I went back to look closer at mine after your reply. Turns out I was most
likely wrong.
I wrote:
>
> When a user replies to RT's email about a ticket, the ticket is updated.
> But on my installation (RT 4.2), the owner is not notified. How can the
> owner become quickly aware of such an update? Am I missing a
> configuration variable or do I need to add or modify a scrip?
Jok Thuau a
> On Apr 1, 2014, at 5:27 PM, "CLOSE Dave"
> wrote:
>
> When a user replies to RT's email about a ticket, the ticket is updated.
> But on my installation (RT 4.2), the owner is not notified. How can the
> owner become quickly aware of such an update? Am I missing a
> configuration variable
When a user replies to RT's email about a ticket, the ticket is updated.
But on my installation (RT 4.2), the owner is not notified. How can the
owner become quickly aware of such an update? Am I missing a
configuration variable or do I need to add or modify a scrip?
--
Dave Close
--
RT Traini
