Stephen,
Thanks. I'll look into it.
Kenn
LBNL
On 6/3/2008 12:59 PM, Stephen Turner wrote:
At 03:52 PM 6/3/2008, Kenneth Crocker wrote:
Hey Rt users,
I have an organization in my company that wants to create
ticket via
email (no biggie, so far) with a format that
Hey Rt users,
I have an organization in my company that wants to create ticket via
email (no biggie, so far) with a format that pre-fills certain fields,
mostly Custom Fields. I thought that by going to Tools-Offline I could
copy that format and have them paste it into the body of
At 03:52 PM 6/3/2008, Kenneth Crocker wrote:
Hey Rt users,
I have an organization in my company that wants to create ticket via
email (no biggie, so far) with a format that pre-fills certain fields,
mostly Custom Fields. I thought that by going to Tools-Offline I could
copy that format
http://wiki.bestpractical.com/view/ExtractCustomFieldValues
Kenneth Crocker wrote:
Hey Rt users,
I have an organization in my company that wants to create ticket via
email (no biggie, so far) with a format that pre-fills certain fields,
mostly Custom Fields. I thought that by going
