This seems like a simple thing, but I can't figure it out. So there's one
main queue, and there's only about... 10 - 15 users total on this RT system
I'm admin for. They all have access to the main queue. However, the boss
guy is adding in users/email addresses to the tickets individually in
Chris
I have 3 groups per queue
Group 1 which I call queue-name L1 has full access to a queue
Group 2 which I call queue-name CC are notified when correspondence is
created for the ticket involving non RT system stuff
Group 3 which I call queue-name Admin CC are notified when
correspondence
and instead give them the right to See Queue, show Tickets , and Show Ticket
comments.
Regards;
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Hall
Sent: 18 February 2011 15:17
To: rt-users
Subject: [rt-users] Only emailing certain
