Hi Sarah,
This should be pretty simple. Create a "Select one value" custom field,
say "SendResolutionMail" with 2 possible values: Yes and No. Select this
custom field in each queue that you want to be able to shut off the
resolution e-mail. Then have your resolvers select No in the ticket i
My goal is to have a switch on the Resolve screen so a user can select
whether or not the Resolved template is sent.
Currently I have a global scrip "Resolve": On Resolve Notify
Requestors and Ccs with template Resolved
I see that you can write custom conditions for scrips
(http://wiki.bestp
