On Tue, 26 May 2009 19:59:15 -0400, Ken Crocker wrote:
> I don't see or understand the mechanisms that make the "->" work. My
> problem is that I am completely sight-oriented. It's the old saying, "I
> can hear you talking, but I can't see a word you say". That's me. I've
> coded in over 2
Ruslan,
My apologies on not CC'ing the list. I was trying to avoid letting
the world see how ignorant I am on this stuff. Anyway, what I don't
understand is how to get from an email address (which I DO have) to the
ID or Name of the person that correlates to said Email address. Since I
und
Once again, ALWAYS cc mailing list! Comments below.
On Wed, May 27, 2009 at 2:36 AM, Ken Crocker wrote:
> Ruslan,
>
>
> What? I don't understand your answer. Perhaps I didn't explain myself
> very well. Let me try again. I understand the principals, I just don't know
> what code or command or
> I need to know how to take an email address (directly from an email
> header) and get the actual UserId/PrincipalId from RT. I have the
> address split out and now I just need an ID. I'm assuming that the
> PrincipalId is the same thing as the Name field from the USERS Table. In
> other w
I think you miss concepts:
* each user is principal
* each group is principal
* but three above are records in different tables
* id of a user is equal to id of its principal record
* the same applies to groups
* in DB couldn't be a group with id equal to id of a user
* every watcher is a user
* i
Greetings,
I need to know how to take an email address (directly from an email
header) and get the actual UserId/PrincipalId from RT. I have the
address split out and now I just need an ID. I'm assuming that the
PrincipalId is the same thing as the Name field from the USERS Table. In
other
To all,
I've been struggling for a couple days now trying to figure out what is
wrong with my code. I have a CF defined as "Need-By Date" where my user
puts in the date (mm/dd/) they want as a due date. I move it around
and then try to put it into TR's Due date. The code looks like
