Thanks Matt.
I will review closer as I thought we had that setup correctly but apparently not
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki
On Fri, Dec 4, 2015 at 10:40 AM, Joe Kirby wrote:
> Our queues are setup to not contact the requestor on a comment via email OR
> to even let the requestor see the comment.
>
> One of my power users put a comment on the ticket but included as a one-time
> cc someone who does not go into RT very of
Our queues are setup to not contact the requestor on a comment via email OR to
even let the requestor see the comment.
One of my power users put a comment on the ticket but included as a one-time cc
someone who does not go into RT very often.
That user actually replied back to the email which t
