On Fri, Oct 03, 2008 at 05:09:50PM +0100, Filipe José Silva Clemente wrote:
> Hi,
>
> I dont want RT to create new tickets ID if the subject message contains the
> expression we used in our old helpdesk response software.
>
> How can i do this?
>
> Ignoring the messages with fe
Hi Felipe,
If RT gets the message, it will always create the ticket, but you can use
an OnCreate scrip to delete it ( $self->TicketObj->SetStatus("Deleted") )
if the subject line meets your criteria. If you don't want a ticket to be
created at all, you probably need to keep it away from RT
a
Hi,
I dont want RT to create new tickets ID if the subject message contains the
expression we used in our old helpdesk response software.
How can i do this?
Ignoring the messages with fetchmail? (is this possible?)
By script telling RT to not create an inciden