Fantastic! That did the trick. Thank you for your help, Thomas and Kevin!
Thomas Sibley wrote:
>
> On 01/18/2012 06:35 PM, Chris Rios wrote:
>> ./rt-crontool --transaction first --action
>> RT::Action::ExtractCustomFieldValues --template CustomFieldExtract
>> --search
>> RT::Search::ActiveTick
On Wed, Jan 18, 2012 at 03:35:29PM -0800, Chris Rios wrote:
>
> One more question.. I have my syntax as follows.. most of the tickets in
> this queue are in a stalled status, but I want to update all of them, but it
> doesn't seem to be doing that:
>
> ./rt-crontool --transaction first --action
On 01/18/2012 06:35 PM, Chris Rios wrote:
> ./rt-crontool --transaction first --action
> RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search
> RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and
> Queue='Copyright_Notices'
>
> The Search::ActiveTicketsInQue
Thanks Kevin,
One more question.. I have my syntax as follows.. most of the tickets in
this queue are in a stalled status, but I want to update all of them, but it
doesn't seem to be doing that:
./rt-crontool --transaction first --action
RT::Action::ExtractCustomFieldValues --template CustomFi
Chris,
If this is about getting a lot of older tickets caught up with the values
they didn't get, have you considered using "Bulk Update"?
Of course, you would have to be able to single these tickets out by some
other existing data.
Kenn
On Wed, Jan 18, 2012 at 8:04 AM, Chris Rios
wrote:
> All
On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote:
>I finally got my ExtractCF working last night on incoming tickets to a
> queue, what I would
>like to do is find a way to manually run that script against the existing
> tickets in the queue
>(There's about 2500). Is this po
All,
I finally got my ExtractCF working last night on incoming tickets to a
queue, what I would like to do is find a way to manually run that script
against the existing tickets in the queue (There's about 2500). Is this
possible at all? Please advise. Thank you!
Chris
RT Train
