Hello,
I am very new to RT, and am in the process of testing the RT. Hopefully, we can
put this great ticketing system into our production.
I have a question about RT ticket priority. The default setting for priority is
a field that the numerical number can be put in. However, is it possible to
On Tue, Nov 22, 2011 at 10:26:49PM +, Ling, Frank wrote:
>I have a question about RT ticket priority. The default setting for
> priority is a field that
>the numerical number can be put in. However, is it possible to change the
> priority to a
>predefined drop down list as: Urgent
On 11/22/2011 05:26 PM, Ling, Frank wrote:
Hello,
I am very new to RT, and am in the process of testing the RT. Hopefully,
we can put this great ticketing system into our production.
I have a question about RT ticket priority. The default setting for
priority is a field that the numerical numbe
