[rt-users] RT instance not sending On create autoreply email, but sends any other scrip's email but not to CC & Watchers..

Hi all, i have encountered a problem i couldn't solve and couldn't find any solution on the mailing lists eather: i have 2 RT instances installed on the server, both are configured with the same scripts, completely different RT_SiteConfig parameters. Both are working fine except for one thing: Ins

Re: [rt-users] RT instance not sending On create autoreply email, but sends any other scrip's email but not to CC & Watchers..

Daniel, Before anyone can really help it would be useful to have you list each Global scrip (conditions, action, stage) and each Queue based scrip. By seeing these, it will be easier to debug your situation. Kenn LBNL On 4/29/2009 1:44 AM, Dániel Omaisz-Takács wrote: > Hi all, i have enco

Re: [rt-users] RT instance not sending On create autoreply email, but sends any other scrip's email but not to CC & Watchers.. SOLVED

Kenn, Thank you for your advice, I had almost half of a day today trying to solve the problem but finally we found it (by accident): The guy who was translating the templates made a mistake: Instead of using "# {$Ticket->id()} " he somehow managed to write { # {$Ticket->id()} . The problem is there