Ruslan,
Thanks. That did it.
Kenn
LBNL
On 10/21/2008 8:31 PM, Ruslan Zakirov wrote:
Condition: On Create
Action Code:
$self-TicketObj-Owner - returns owner id
$self-TicketObj-OwnerObj - returns owner as RT::User object
On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL
To list,
I am trying to capture the ticket owner as the ticket is created (via
Web) and I'm not sure of how to code that. I know how to ensure that I'm
checking a WebUI transaction and the transaction creator, but don't know
how to get the ticket owner on creation. Help?? Thanks.
Condition: On Create
Action Code:
$self-TicketObj-Owner - returns owner id
$self-TicketObj-OwnerObj - returns owner as RT::User object
On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL PROTECTED] wrote:
To list,
I am trying to capture the ticket owner as the ticket is created
