Chris,
you're welcome. The neat (and sometimes confusing for perl beginners like
me) thing is that with perl you can construct several different
styles/techniques of code that all do the same thing.
Kenn
On Mon, Mar 5, 2012 at 3:17 PM, Chris Herrmann wrote:
> Thanks Ken, I have it working now.
Thanks Ken, I have it working now. I also found
http://wiki-archive.bestpractical.com/view/CustomConditionSnippets
which was very helpful - it actually has a specific example for what
I'm trying to do. I have a couple of questions too... but first the
answer:
Condition
Chris,
Ever hear the term "Timing is everything"? I think your timing is off on
this. Your code is triggered by the transaction that changes the status to
"resolved". Therefore, "New Value" will not be "Y".
In your situation, I think your Custom Field already has a value of "Y" or
"N" and therefo
Hi,
I'm trying to implement a system so that if a custom field is set to
"Y", then the system will send an email (specified by a template) to
the requestor. If the CF is "N" or blank then it will not send, and
will simply resolve the ticket. I've borrowed from several other
sources such as
http://
