Re: [rt-users] RTFM and bulk update

2009-12-25 Thread Kevin Falcone
On Thu, Dec 24, 2009 at 09:47:30AM -0800, Dallas Wisehaupt wrote: On Wed, 23 Dec 2009, Kevin Falcone wrote: This is most likely because you need to port the code from Update.html which stops ticket update on certain conditions (like adding attachments). RTFM even has a callback for

Re: [rt-users] RTFM and bulk update

2009-12-24 Thread Dallas Wisehaupt
On Wed, 23 Dec 2009, Kevin Falcone wrote: These missing messages are actually a bug whose fix was included in 3.8.7 Cool, we'll look at the update. This is most likely because you need to port the code from Update.html which stops ticket update on certain conditions (like adding

Re: [rt-users] RTFM and bulk update

2009-12-23 Thread Kevin Falcone
On Tue, Dec 22, 2009 at 02:28:07PM -0800, Dallas Wisehaupt wrote: We are looking at trying to use RTFM to do bulk comments on a set of search results. I have been able to get the BeforeMessage Callback set and Bulk.html updated so that the article can be searched for and included on the bulk

[rt-users] RTFM and bulk update

2009-12-22 Thread Dallas Wisehaupt
We are looking at trying to use RTFM to do bulk comments on a set of search results. I have been able to get the BeforeMessage Callback set and Bulk.html updated so that the article can be searched for and included on the bulk update page. The code is essentially ripped from