It seems there is no way to give someone permission to simply reassign a
ticket which is already owned. No matter what, you must 'steal' the ticket,
then reassign it.
>From a manager's perspective this is kind of a pain (I teased my boss "I
know it's a whole extra click!"), would it be possible for
I've asked about this before and they seem unwilling to accept patches
to fix this behavior. But I totally agree with you ;-)
On Jul 22, 2009, at 7:39 AM, Steve Hopps wrote:
It seems there is no way to give someone permission to simply
reassign a ticket which is already owned. No matter wha
