; --
> *From: * "Walkup, Thane"
> *Sender: * rt-users-boun...@lists.bestpractical.com
> *Date: *Sat, 12 Mar 2011 00:31:25 +
> *To: *michael.st...@livetext.com
> *Cc: *rt-users@lists.bestpractical.com
> *Subject: *Re: [rt-users] Respon
; --
> *From: * "Walkup, Thane"
> *Sender: * rt-users-boun...@lists.bestpractical.com
> *Date: *Sat, 12 Mar 2011 00:31:25 +
> *To: *michael.st...@livetext.com
> *Cc: *rt-users@lists.bestpractical.com
> *Subject: *Re: [rt-users] Respon
ender: rt-users-boun...@lists.bestpractical.com
Date: Sat, 12 Mar 2011 00:31:25
To: michael.st...@livetext.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Respond on Correspond appears to not be working
Good point, I am only seeing the "outgoing email recorded" message on ticket
creat
4:20 PM
>
> *To:* Walkup, Thane
> *Cc:* rt-users@lists.bestpractical.com
> *Subject:* Re: [rt-users] Respond on Correspond appears to not be working
>
>
>
> Do you see " Outgoing email recorded" at the bottom of the ticket when you
> reply (assuming you have the r
Sent: Friday, March 11, 2011 4:20 PM
To: Walkup, Thane
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Respond on Correspond appears to not be working
Do you see " Outgoing email recorded" at the bottom of the ticket when you
reply (assuming you have the right)? Is anyone
Thane
>
>
>
> *From:* Michael Steen [mailto:michael.st...@livetext.com]
> *Sent:* Friday, March 11, 2011 4:04 PM
> *To:* Walkup, Thane
> *Cc:* rt-users@lists.bestpractical.com
> *Subject:* Re: [rt-users] Respond on Correspond appears to not be working
>
>
>
> Is the
: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Respond on Correspond appears to not be working
Is the requestor the same person who is making the reply?
By default, the $NotifyActor setting does not send correspondence to the person
making the change.
Best,
Mike
On Fri, Mar 11, 2011
Is the requestor the same person who is making the reply?
By default, the $NotifyActor setting does not send correspondence to the
person making the change.
Best,
Mike
On Fri, Mar 11, 2011 at 3:09 PM, Walkup, Thane wrote:
> Greetings,
>
>
>
> Version info: RT 3.6.5 running on Ubuntu; kernel
Greetings,
Version info: RT 3.6.5 running on Ubuntu; kernel 2.6.24-28. (Hardy Heron) There
is an eventual plan to move to 3.8, but for now this is the version we're
running, and we're kind of stuck with it.
The main problem we're experiencing is that when people hit the "reply" button,
the rep
