Mike,
If you can define that user, why not modify the email address to show the
group address you want it to go to. That way the Reply to Requestor will
work the way you want and you won't need the code?
Kenn
On Thu, Jul 5, 2012 at 1:29 PM, Michael Coakley mike.coak...@gmail.comwrote:
Kenn,
Kenn,
Actually after I sent the message I did actually think of the best answer
for 95% of the cases; that is to simply add the address to the distribution
list. But that other 5% we are actually determining the Requestor address
based upon the queue it is going to. (Didn't show that in the code
Mike,
Replaces the Requestor? How? In what manner? If you just want the Requestor
to have a different title or name then use the language translator. There
is an array in it that lets you replace certain items when they are
displayed.
Kenn
On Tue, Jul 3, 2012 at 8:02 PM, Michael Coakley
Kenn,
Basically I have scanners that email scanned applications to the RT system. If
the reply goes back to the scanner email address it gets dumped. So I need the
reply to go back to the group that scanned the application. That is why I built
the replacement routine.
It works fine at the
On Tue, Jul 03, 2012 at 11:02:55PM -0400, Michael Coakley wrote:
I'm trying to write a Scrip that replaces the Requestor. When I try to save
this Scrip I get a compilation error.
I'm not sure break; is really what you mean. Try last; It's highly
perl version dependent and RT doesn't declare
I'm trying to write a Scrip that replaces the Requestor. When I try to save
this Scrip I get a compilation error.
Here is my Scrip:
my %addressSubstitutions = (
ex1\@example\.com = ex1location\@example\.com,
ex2\@example\.com = ex2location\@example\.com
