Re: [rt-users] Scrip compile issue

2012-07-06 Thread Kenneth Crocker
Mike, If you can define that user, why not modify the email address to show the group address you want it to go to. That way the Reply to Requestor will work the way you want and you won't need the code? Kenn On Thu, Jul 5, 2012 at 1:29 PM, Michael Coakley mike.coak...@gmail.comwrote: Kenn,

Re: [rt-users] Scrip compile issue

2012-07-06 Thread Mike Coakley
Kenn, Actually after I sent the message I did actually think of the best answer for 95% of the cases; that is to simply add the address to the distribution list. But that other 5% we are actually determining the Requestor address based upon the queue it is going to. (Didn't show that in the code

Re: [rt-users] Scrip compile issue

2012-07-05 Thread Kenneth Crocker
Mike, Replaces the Requestor? How? In what manner? If you just want the Requestor to have a different title or name then use the language translator. There is an array in it that lets you replace certain items when they are displayed. Kenn On Tue, Jul 3, 2012 at 8:02 PM, Michael Coakley

Re: [rt-users] Scrip compile issue

2012-07-05 Thread Michael Coakley
Kenn, Basically I have scanners that email scanned applications to the RT system. If the reply goes back to the scanner email address it gets dumped. So I need the reply to go back to the group that scanned the application. That is why I built the replacement routine. It works fine at the

Re: [rt-users] Scrip compile issue

2012-07-05 Thread Kevin Falcone
On Tue, Jul 03, 2012 at 11:02:55PM -0400, Michael Coakley wrote: I'm trying to write a Scrip that replaces the Requestor. When I try to save this Scrip I get a compilation error. I'm not sure break; is really what you mean. Try last; It's highly perl version dependent and RT doesn't declare

[rt-users] Scrip compile issue

2012-07-03 Thread Michael Coakley
I'm trying to write a Scrip that replaces the Requestor. When I try to save this Scrip I get a compilation error. Here is my Scrip: my %addressSubstitutions = ( ex1\@example\.com = ex1location\@example\.com, ex2\@example\.com = ex2location\@example\.com